Welcome to Mivona!

We are delighted to serve you and aim to provide you with the best shopping experience. Our shipping policy is designed to ensure transparency, clarity, and convenience for our customers. We offer shipping services for customers in both Vietnam and the United States.

Warehouse Addresses

  • US Warehouse: 1200 W Marlboro Dr, Chandler, AZ 85224, United States

Order Processing Time

We process all orders within 1-3 business days. The processing time may vary for pre-ordered or special products.

  • Order Cutoff Time: 6:00 PM (GMT-07:00 Mountain Standard Time)
  • Order Handling Time: 1-3 Days (Monday – Friday)

Shipping Time

  • USA: 4-7 business days.
  • Canada: 5-9 business days
  • Australia/New Zealand: 5-9 business days
  • UK & EU: 5-7 business days
  • Rest of the world: 2-4 weeks

Shipping Costs

  • Free shipping on orders over $40

Order Tracking

Once your order has been handed over to the shipping carrier, we will send you a confirmation email with a tracking number. You can use this number to track the status and location of your order on the carrier’s website.

Common Shipping Issues

Changing the delivery address

We accept requests to change the delivery address within 12 hours of placing the order. After this period, we cannot guarantee the change.

Delivery delays

Unforeseen circumstances such as bad weather, natural disasters, health issues, or traffic congestion may affect delivery times.

Contact

For any questions regarding our shipping policy, please contact us at:

At Mivona, we understand the importance of receiving your items quickly and in perfect condition. We’re committed to ensuring that the shipping process is seamless, reliable, and transparent from the moment you place your order to the second it arrives at your door. Our goal is to deliver not just products, but also peace of mind.

Below, you’ll find all the information you need to know about how we ship our products.

Countries We Ship To

We proudly ship our products to the following countries:

  • United Kingdom
  • United States
  • New Zealand
  • Canada
  • Australia
  • Europe

Shipping From

Our orders are shipped from one of two convenient locations:

  • United States: 438 Lombrano St, San Antonio, TX 78207, United States
  • Warehouse: 3360 Scherer Dr ste a, St. Petersburg, FL 33716, United States.

Processing & Delivery Time

We aim to process and deliver your order as quickly as possible:

  • Order Processing: Orders are processed within 1-2 business days.
  • Delivery Timeframes:
    • United States (USPS/UPS): International orders take 2-7 business days to arrive, depending on your location.
    • Canada/Europe/International Standard (UPS): 5-10 business days

Shipping Rates

We offer simple, flat-rate shipping fees:

  • Free shipping over $40

Track Your Order

After your order is shipped, you’ll receive a confirmation email with tracking information. Please allow up to 5 days for tracking details to become available in the system.

Possible Delays

While we strive for on-time deliveries, certain circumstances such as weather or customs delays may cause minor disruptions. If you have any concerns or questions about your order, don’t hesitate to reach out to us at [email protected].

Thank you for choosing Mivona – your satisfaction is our priority.